SaaS · Updated May 2026
Cancel Microsoft 365 and
get the money back.
Microsoft offers a 30-day refund window on new Microsoft 365 subscriptions and prorated refunds on annual plans cancelled mid-term. The cancel flow does most of the work for you.
Refund window
30 days
Monthly price
$9.99 – $22.00
Statement descriptor
MSFT *MICROSOFT 365
Refund likelihood
High
Step 1 — Cancel Microsoft 365
- Sign in at account.microsoft.com/services.
- Find Microsoft 365 → Manage → Cancel.
- Choose 'Cancel now' to trigger any eligible refund, or 'Turn off recurring billing' to keep access until cycle end.
Step 2 — Request the refund
- If within 30 days of purchase, refund is offered automatically during cancellation.
- For prorated refunds after 30 days, open support.microsoft.com → Contact us → Billing.
- Refund settles in 3–5 business days to the original payment method.
Email template that works
Subject: Microsoft 365 prorated refund request
Hi Microsoft support,
I'd like to request a prorated refund for the remaining months on my Microsoft 365 [Family/Personal] annual plan, which I cancelled on [date].
Account email: [email]
Order ID: [id]
Thanks,
[Name]What the policy actually says
- 30-day full-refund window on all new subscriptions.
- Annual plans are prorated when cancelled mid-cycle — this is unusual and worth knowing.
- Family plan duplicates (two members of the household both subscribed) are routinely refunded.
Microsoft 365 refund FAQ
Can I get a refund on Microsoft 365?
Yes — 30-day full refund on new subscriptions, prorated refunds on annual plans after that.
How long does a Microsoft 365 refund take?
3–5 business days to the original payment method.
Don't do this 12 times.
Upload a statement — we find every saas charge and the duplicates.