Streaming · Updated May 2026
Cancel Spotify Premium and
get the money back.
Spotify publishes a 14-day refund window for new Premium subscribers and Premium upgrades who haven't downloaded music. After 14 days, support still grants refunds for first-time billing disputes and family-plan duplicates.
Refund window
14 days
Monthly price
$11.99 – $19.99
Statement descriptor
SPOTIFY USA
Refund likelihood
High
Step 1 — Cancel Spotify Premium
- Open spotify.com/account → Manage your plan → Cancel Premium.
- Cancellation takes effect at the end of the current billing cycle.
- Save the cancellation email.
Step 2 — Request the refund
- Go to support.spotify.com/contact and choose 'Subscription' → 'Refund request'.
- Cite the 14-day refund policy if applicable, or explain duplicate / forgotten upgrade.
- Refunds settle to the original payment method in 5–10 business days.
Email template that works
Subject: Spotify Premium refund request — within 14-day policy
Hi Spotify,
Per your published 14-day refund policy, I'd like to request a refund for the charge dated [date] for [amount]. I haven't downloaded music for offline listening.
Account email: [email]
Charge ID: [id]
Thanks,
[Name]What the policy actually says
- Official 14-day window for new Premium and Premium upgrades — no offline downloads.
- Duplicates with Apple Music or YouTube Premium are routinely refunded on goodwill.
- Annual plans are pro-rated on cancellation in most regions (EU is automatic).
Spotify Premium refund FAQ
Can I get a Spotify refund after 14 days?
Often yes for goodwill reasons (duplicate subscriptions, accidental upgrade). Contact support directly — the 14-day window is the published policy but not a hard cap.
Do I have to cancel before requesting a refund?
It speeds things up. Cancel first, then request a refund and reference the cancellation date.
Don't do this 12 times.
Upload a statement — we find every streaming charge and the duplicates.